Shipping & Delivery Policy

Shipping Coverage

We currently deliver across India through trusted logistics partners specializing in secure handling.

• International shipping is not available at this time but will be introduced in future phases
• If your PIN code is not serviceable at checkout, please contact us at support@gletr.com

Order Processing & Dispatch

• Standard Orders: Processed within 3–4 business days (Mon–Sat, excl. public holidays)
• Made-to-Order / Limited Pieces: May require 4–5 business days for dispatch
• Marketplace Sellers: Certain items may be shipped directly from verified seller partners within Gletr's defined standards

Delivery Timelines

Estimated delivery timelines after dispatch. Timelines are estimates and not guaranteed.

• Metro Cities (Delhi, Mumbai, Bangalore, etc.) — 2–4 Business Days
• Tier 2 Cities (Jaipur, Lucknow, Chandigarh, etc.) — 3–5 Business Days
• Tier 3 / Remote Areas (Smaller towns and remote locations) — 4–8 Business Days

Shipping Charges

Free Shipping

Free shipping on all prepaid orders across India. No minimum order value required.

Cash on Delivery (COD)

COD, if available, may attract a small convenience fee (displayed at checkout). All costs are shown clearly before payment.

Secure Packaging & Handling

Every Gletr order undergoes:

• Quality inspection
• Weight verification
• Secure packaging in tamper-evident courier bags
• Protective cushioning to prevent transit damage

Order Tracking

Once your order is dispatched, you will receive:

• Email confirmation with tracking details
• SMS notification
• Tracking ID with courier details

Address & Delivery Attempts

Address Accuracy

Customers are responsible for providing complete delivery address, correct PIN code, and valid contact number. Gletr is not liable for delays or non-delivery caused by incorrect address details.

• Contact us within 6 hours of placing the order to modify the address
• Address changes may not be possible after dispatch

Delivery Attempts & Re-Dispatch

Courier partners generally attempt delivery 2–3 times. If delivery fails due to:

• Recipient unavailable
• Incorrect address
• Refusal to accept
• Non-payment in case of COD

The package may be returned to us. Re-dispatch may incur additional shipping charges.

High-Value Order Security

For orders above a certain value threshold, additional security measures may apply:

• OTP verification may be required at delivery
• Courier personnel may request ID confirmation
• Signature confirmation may be mandatory

Damaged, Missing or Tampered Packages

If you receive a package that appears torn, opened, resealed, or physically damaged:

• Do not accept the parcel if visibly tampered
• Record a clear unboxing video from start to finish
• Email us within 24 hours of delivery at support@gletr.com
• Attach photos and video evidence

Split Shipments

If your order includes multiple products from different sellers or warehouses:

• Items may be shipped separately
• You will receive individual tracking details for each shipment
• No additional shipping charges will apply for split shipments

Delays Beyond Our Control

• While we strive for timely delivery, Gletr shall not be held responsible for delays caused by natural disasters, government restrictions, or force majeure events
• Regional lockdowns, strikes, and courier network disruptions may also cause delays
• Our team will actively assist you in tracking and resolving shipment concerns